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Terms & Conditions


This website ( is owned and managed by Goodger Home Group Ltd and it is assumed that as a user of the website you have accepted these Terms and Conditions in their entirety and by use of the website you agree to be bound by the terms contained therein.


Goodger Home Group Ltd reserves the right to change these Terms and Conditions at any time, but will not alter these materially in such a way as to be detrimental or less-protective of information about you that may have been collected in the past, without first obtaining your consent.


Preferred payment is online to prevent identification fraud. Payments can be made over the phone but please note you will need to be able to fax proof of your identification and send a vaild email to us confirming your order.



There are various levels of access available to users;


Unregistered users can print from, access and search the website without charge provided they agree to be bound by the Terms & Conditions of this statement. Material that is included within the free areas will be clearly declared.

Registered to purchase any products provided on this site, and receive a higher level of support, users must first register with the website.

Use of Customer Information 

Goodger Home Group Ltd may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of the website. In addition, Goodger Home Group Ltd may from time to time use personal information submitted by the user at any location in its web site. Please see the privacy statement for more information.


Goodger Home Group Ltd may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors, which can include "cookies" which would be temporarily stored on your computer during the order process. Information collected in this way can be used to identify you unless you modify your Internet browser settings, which you can do if you wish to disable these and prevent this from happening. You should be aware however, that if you do so, then this may prevent you from ordering products from website. If you experience any problems purchasing products online from, please contact us at


Please note that HH Homemakers will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and will not share any of your information with other third parties without first obtaining your consent.


If you have subscribed to receive newsletters and information direct to your desktop, you may cancel these subscriptions at any time by notifying Goodger Home Group Ltd that you no longer wish to receive such communications.


Trade/Contract Customers


Goodger Home Group Ltd pride ourselves on bringing the highest quality goods, service and prices to all members of the public, both on-line and in-store.


We also welcome Trade and Contract Customers, who can take advantage of special, exclusive discounts, when purchasing larger quantities.

We can offer a sliding scale of prices according to the amount of the particular item ordered. 

This enables Trade and Contract Customers to benefit from quantified buying power.

Please note that we can only offer these discounts to Trade & Contract Customers, and these rates must be fully supported by evidence of the actual contract.

(Further details of our special rates and discounts for Trade and Contract Customers, can be discussed by contacting our Trade & Contract Team)

Any large quantity purchases made under false pretences (ie: non genuine Trade and Contract Customer) or failure to provide evidence to support any bulk/multiple quantity purchase, will not be fulfilled, and payment refunded.

This is to protect our Trade and Contract Customers.

Any discounts obtained for any Contract purchases must satisfy our Terms & Conditions.


This does not effect your Statutory Rights


The website, any material contained therein and any other rights associated with the website are protected under copyright law and may not be reproduced by you for any public or commercial use without the express written permission of Goodger Home Group Ltd.


If you wish to reproduce, store or transmit any of the content that appears on the website on any other website, intranet or extranet, you must first obtain then express written permission to do so from Goodger Home Group Ltd.


Limitation of Liability

Goodger Home Group Ltd, its partners or affiliates or any party involved in creating, producing or delivering this service, or on any website linked to this service, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service, or any site linked to this service, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.


Delivery Details


We endeavour to deliver most products within 3-5 days, although some larger items may take longer. However all delivery dates given are only and always provisional. Although Goodger Home Group Ltd constantly monitors stock levels, goods are subject to availability and delays are sometimes outside of our control.


Goodger Home Group Ltd strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. A confirmation e-mail will be sent to your registered e-mail address when the order has been shipped.


Delivery is only to your front door, as the delivery company are not authorised to assist further than this. Please note the Customer is responsible for accessibility to the delivery address.


All items must be checked for damage upon delivery. Please be aware that when signing for goods, you are signing that they are in good condition and undamaged. If goods are damaged please do not sign for and ask driver to return goods. Our delivery hours are 8am & 4pm, Monday to Friday. For security reasons a signature is required to acknowledge receipt. If you know that there will be no one available to sign for your delivery, it may be best to supply an alternative address for delivery.


If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time.


Please note we are only able to ship products to addresses in mainland United Kingdom. In certain circumstances where bulky items are being ordered to remote locations (such as the Scottish Highlands) there may be an additional carriage charge. If your order falls into this category,you will be notified of any extra cost and given the option of accepting the extra charge or cancelling your order.


If you have any further enquiries please e-mail us at: Or telephone us on: 02392 370259  Lines are open between 9:00am & 4pm weekdays.


We have now reduced all of our delivery charges for all online orders, including those that are phoned through. Contact us now if you require additional information.


Refunds and Returns (See Returns Policy)


Goodger Home Group Ltd makes every attempt to ensure the accuracy and colour representation of our products but due to limitations there may be some variations on items when items are discontinued or manufacturers change there specifications or if you are unsatisfied with your item but will in no way be laible for product variations purchases are bound by thease terms and conditions. Cancellations - Goodger Home Group Ltd will refund your purchases within 28 days of cancelling your order.


Refunds must be requested by phone on - 02392 370259 or Email -



These Terms and Conditions are governed by the Laws of England and any arising disputes resulting from the use of the website shall be dealt by A.D.R (Alternative Dispute Resolution) or in the English Courts.


This does not effect your statutory rights.


Goodger Home Group Ltd, Office 2, 18 Castle Street, Portchester, Fareham, Hampshire, PO16 9PP